MASTER OPERATING SYSTEM · CROWN MOVE · Sales · Pipeline · Reference · Production
Visit their website. Google them. Check every social platform. Answer honestly — YES or NO only. Don't give partial credit. The system only works if you're accurate.
| Code | Dimension | What To Look For | Score | Notes / Evidence |
|---|---|---|---|---|
| 👑 CROWN — Authority (builds trust, credibility, and positioning) | ||||
C | Clarity | Do you immediately understand what they do, who they serve, and why they matter — in under 5 seconds on their site? | ||
R | Return | Is there visible evidence of business outcomes? (testimonials, case studies, results, pricing, CTAs that make sense) | ||
O | Ownership | Do they own their channels and content — or are they completely dependent on paid ads or platforms they don't control? | ||
W | Worth | Does this brand look like it's worth what it charges? (design quality, consistency, authority signals, reviews) | ||
N | Network | Do they have visible reach, community, or relationships? (followers, partnerships, GMB presence, press mentions) | ||
| ⚡ MOVE — Activation (turns authority into momentum, visibility, and engagement) | ||||
M | Message | Is their communication clear and consistent across every platform? (same tone, same offer, same brand voice) | ||
Ou | Output | Are they producing content consistently? (regular posts, videos, articles — or is their last post from 8 months ago?) | ||
V | Visibility | Can the right people actually find them? (Google search, maps, social discoverability — not just 'do they have a page') | ||
E | Engagement | Do people respond, interact, comment, share? (community activity, not just follower count) | ||
Video is the entry point. Before anything else — before a website rebuild, before social strategy, before SEO — we find the video and content gap. One Foundation Film changes everything downstream.
⚠ IMPORTANT: We do not promise Google page-one rankings. Any agency telling a client they'll land on page one through keyword tricks alone is setting them up for disappointment. What we promise is a digital presence that builds trust, captures existing demand, and converts when people arrive.
Not every client needs every platform. Recommending the wrong ones wastes their budget and dilutes effort. Use this to identify the 3–4 platforms that will actually perform for their industry and audience. ✓ = Strong fit · ○ = Situational · ✕ = Skip / low ROI
Use these numbers to anchor the conversation around return, not cost. Always present as realistic ranges based on industry data, not guaranteed outcomes. Results vary based on client market, offer, and execution consistency.
| Client Scenario | Bundle Invest. | Avg Sale Value | Break-Even | Leads/Mo (Realistic) | Year 1 Revenue Potential | ROI Multiple |
|---|---|---|---|---|---|---|
| HVAC Contractor | $11,000 | $4,500/job | 3 jobs | 4–8 calls/mo | $216K–$432K | 20×–39× |
| Restaurant (DFW) | $11,000 | $1,200 LTV | 10 customers | 30–80 new/mo | $36K–$96K new LTV | 3×–9× |
| Medical Practice | $11,000 | $3,500 new patient | 4 patients | 6–15 new/mo | $252K–$630K | 23×–57× |
| Law Firm | $14,500 | $7,500 avg case | 2 cases | 3–6 consults/mo | $270K–$540K | 19×–37× |
| Real Estate Agent | $11,000 | $9,000 commission | 2 closings | 4–10 leads/mo | $432K–$1.08M GCI | 39×–98× |
| Construction / Remodel | $14,500 | $45,000 project | 1 project | 2–5 leads/mo | $1.08M–$2.7M pipeline | 74×–186× |
| NEBULACODE | Pipeline Stage | Follow-Up Date | Next Action |
|---|---|---|---|
| 3 🔥 HOT | 🔥 Hot → Outreach Active | Today + 1 day | Call within 1 hour. Austyn handles. |
| 2 🌡️ WARM | 🌡️ Warm → Outreach Active | Today + 3 days | Call within 24hrs. 3-day nurture. |
| 1 ❄️ COLD | ❄️ Cold | Today + 30 days | Email campaign. Monthly check-in. |
| 0 🚫 OUT | 🚫 Disqualified | N/A | Tag reason. Archive. Off the board. |
Architecture Rule: Every prospect, audit, client, and project lives in one linked Notion workspace. No competing spreadsheets. No duplicates. Views are just filtered windows into the same data.
| Property | Type | Purpose |
|---|---|---|
| Company Name | Title | Primary identifier |
| Owner / Contact | Text | Decision-maker name |
| Phone | Phone | Primary dial number |
| Outreach address | ||
| Website | URL | Audit starting point |
| Industry | Select | ICP categorization |
| Revenue Range | Select | Budget qualification signal |
| CROWN MOVE Score | Number | Auto-filled from audit (0–90) |
| NEBULACODE | Select | 3 🔥 HOT / 2 🌡️ WARM / 1 ❄️ COLD / 0 🚫 OUT |
| Pipeline Stage | Select | Current status in sales flow |
| Recommended Package | Select | Auto-suggested by score |
| Ninja Assigned | Person | Who sourced/audited the lead |
| Sales Lead Assigned | Person | Austyn or closer |
| Next Action Date | Date | When to follow up |
| Key Gap Notes | Text | Top 2–3 gaps for sales lead |
| Source | Select | Ninja / Drive-By / Referral / Social / Google Maps |
| Stage | What It Means | Next Action |
|---|---|---|
| 🔥 Outreach Active — Hot | NEBULACODE 3. Call within 1 hour. | Austyn dials immediately |
| 🌡️ Outreach Active — Warm | NEBULACODE 2. Call within 24hrs. | 3-day nurture sequence |
| ❄️ Cold — Email Campaign | NEBULACODE 1. Not urgent. | Monthly check-in |
| 📞 Discovery Called | Call made, conversation started | Full CROWN MOVE diagnostic live |
| 📄 Proposal Sent | Quote delivered | Follow up in 2–3 days |
| ✅ Closed Won | Signed. Move to CROWN CLIENTS. | Onboard Day 1 |
| ⏰ Deferred — 60 Day Check | Good fit, wrong timing | Set reminder, re-engage |
| 🚫 Disqualified | NEBULACODE 0 or clear miss | Tag reason. Archive. |
| Property | Type | Purpose |
|---|---|---|
| Audit Name | Title | Auto: "CROWN Audit — [Company]" |
| Lead (Relation) | Relation → CROWN LEADS | Links this audit to the lead record |
| Audit Date | Date | When scored |
| Ninja | Person | Who ran the audit |
| C / R / O / W / N / M / Ou / V / E | Checkbox × 9 | YES/NO for each CROWN MOVE dimension |
| CROWN Score | Formula | Sum of checked CROWN boxes × 10 |
| MOVE Score | Formula | Sum of checked MOVE boxes × 10 |
| Total Score | Formula | CROWN + MOVE (0–90) |
| NEBULACODE | Formula/Select | Auto-assigned from total |
| Top Gap #1 / #2 / #3 | Text | Key findings for sales lead |
| Package Recommendation | Select | Auto or manual |
| Outreach Hook | Text | Opening line for first contact |
Automation: When Audit Completed checkbox is checked → update linked Lead's CROWN MOVE Score, NEBULACODE, and Pipeline Stage in CROWN LEADS. Then trigger follow-up date assignment.
| Property | Type | Purpose |
|---|---|---|
| Client Name | Title | Business name |
| Lead (Relation) | Relation → CROWN LEADS | Where they came from |
| Package | Select | Foundation Film / Presence System / Commercial / Full Elevation |
| MRR | Number | Monthly recurring if on Presence System |
| Total Contract Value | Number | Total revenue from this client |
| Start Date | Date | Onboard date |
| Next Capture Day | Date | Next production session |
| Status | Select | Active / At Risk / Churned / Referral Candidate |
| NPS Score | Number | 0–10 satisfaction check |
| Upsell Opportunity | Text | Next service to pitch |
| Property | Type | Purpose |
|---|---|---|
| Project Name | Title | e.g. "Foundation Film — Peak Roofing" |
| Client (Relation) | Relation → CROWN CLIENTS | Which client this is for |
| Project Type | Select | Foundation Film / Presence System / Commercial / Landing Page |
| Production Stage | Select | Pre-Production / Shoot Day / Editing / Review / Delivered |
| Assigned To | Person | Ladell / Tyler / Hansa |
| Shoot Date | Date | Capture day |
| Delivery Deadline | Date | Due to client |
| Deliverable Count | Number | Number of final pieces (8–15 typical) |
| Revision Round | Number | Track revision cycles |
| Status | Select | On Track / At Risk / Overdue / Complete |
Ladell's Board: Filter by Assigned To = Ladell. Sort by Delivery Deadline. This is how Unit 9 manages capacity without Slack chaos.
Say this naturally in under 60 seconds. No slides needed. This is the entry point to every conversation.
| Bundle | Price | Notes |
|---|---|---|
| Foundation Film only | $8,500 | — |
| Foundation Film + Presence Starter | $9,700 | — |
| Foundation Film + Presence Pro | $11,000 | Save $500 |
| Video + Landing Page + Presence Pro | $14,500 | Save $500 |
| Full Presence System | $17,500 | Save $1,500 |
| Monthly Hosting + Social Support | $300/mo | Add-on |
| Time | Activity | Output |
|---|---|---|
| 9–10am | Source 3–5 new leads (Level 1). Add to CROWN LEADS. Check Notion for weekly targets. | New records in DB |
| 10am–12pm | Audit assigned leads using CROWN MOVE lens. Score all 9 dimensions. Write specific gap notes. | Completed audit records |
| 4–5pm | Brief sales lead. Mark Priority Queue handoffs complete. Update performance tracker. Note tomorrow's targets. | Sales lead briefed |
The 8K Advantage: An 8K frame (7680×4320) contains a perfect 4K vertical crop for TikTok/Reels with zero quality loss. One shoot delivers every platform format. Batch export in Adobe Media Encoder.
| Platform | Resolution | Aspect | Format | Max Size | Codec |
|---|---|---|---|---|---|
| Instagram Feed | 1080×1350 | 4:5 | MP4/MOV | 4GB | H.264, 3.5 Mbps |
| Instagram Reels | 1080×1920 | 9:16 | MP4/MOV | 4GB | H.264, 3.5 Mbps |
| TikTok | 1080×1920 | 9:16 | MP4 | 2.16GB | H.264/H.265 |
| Up to 3840×2160 | 16:9 | MP4 | 10GB | H.264, 10 Mbps | |
| 1920×1080 | 16:9 | MP4/MOV | 10GB | H.264 | |
| YouTube | Up to 3840×2160 | 16:9 | MP4/MOV | 128GB | H.264/H.265 |
Use this after shooting the master video to decide which cuts go where. Every industry has different audiences on different platforms. Don't waste a construction client's budget on TikTok.
| Asset | File Type | Purpose |
|---|---|---|
| MOGRT Templates | .mogrt | Motion graphics — lower thirds, titles, outros |
| Animated Brand Comps | .aep | After Effects comps — logo animations, transitions |
| PSD Templates | .psd | Thumbnails, social graphics, slide templates |
| House LUT | .cube | Color grade applied to ALL footage for brand consistency |
| Audition Mix Template | .sesx | Standardized audio levels and processing chain |
All Adobe templates stored in shared Creative Cloud Library. Ladell and contracted editors work from the same source files. Never rebuild from scratch per project — build once, apply everywhere.
| Day | Theme | Content Focus | Goal |
|---|---|---|---|
| Monday | 🏆 Authority | Industry expertise, insights, frameworks | Establish credibility |
| Tuesday | 📊 Results | Client wins, ROI data, transformation stories | Prove outcomes |
| Wednesday | 📚 Education | How-tos, tips, explanations, value-first content | Build trust |
| Thursday | ✅ Proof | Testimonials, case studies, reviews | Social validation |
| Friday | 📖 Story | Founder story, behind the scenes, culture | Humanize brand |
| Saturday | 💡 Inspiration | Motivation, mindset, brand values | Community connection |
| Sunday | 🎯 Offer | Clear CTA, services, pricing, availability | Drive conversions |
| Platform | Best Times | Frequency |
|---|---|---|
| 6–9am, 12–2pm, 7–9pm | 1×/day (Reels), 3×/week (Feed) | |
| TikTok | 7–9am, 12–3pm, 7–11pm | 1–2×/day |
| 7–8am, 12pm, 5–6pm (Tue–Thu) | 3–5×/week | |
| 1–4pm, 7–9pm | 1×/day | |
| YouTube | Thu–Fri, 12pm or 3–4pm | 1–2×/week |
Duplicate this for each client. Fill in the brackets. This is what they receive as part of their Social Presence package.
| Section | What to Say |
|---|---|
| Welcome | "Welcome to Elevate9. Let's talk about how we're going to work together." |
| Framework | "Everything we do runs on CROWN MOVE — our system for building authority and activating it into real momentum." |
| Diagnostic Review | "When we scored you during discovery, here's what we found: [Pull from their diagnostic]" |
| Strengths | "You're strong in [X, Y], but there are clear gaps in [Z]." |
| Focus | "That's where we're going to focus. Here's what we're building first: [List deliverables]" |
| Timeline | "Over the next 60–90 days, we'll strengthen those weak areas, and you'll start seeing clearer positioning, more consistent presence, better conversations, real business outcomes." |
| Process | "Our job is simple: diagnose what's missing, build the media that fixes it, and help you compound trust over time." |
Elevate9 builds premium video-led media that helps your brand show up clearly, build trust, and drive genuine business outcomes.
| What We Deliver | CROWN Outcome |
|---|---|
| Monthly capture session (we film content) | Output + Visibility |
| Strategic planning (what to say, where it goes) | Clarity + Message |
| Content delivery (edited, ready to publish) | Ownership + Network |
| Performance review (what's working) | Return + Worth |
| Client Name | ___________________________________ |
| Primary Contact | ___________________________________ |
| Start Date | ___________________________________ |
| Monthly Investment | ___________________________________ |
| Week | Content Type | Platform | Key Message | Status |
|---|---|---|---|---|
| Week 1 | ||||
| Week 2 | ||||
| Week 3 | ||||
| Week 4 |
| Type | Purpose (CROWN Dimension) | Examples |
|---|---|---|
| Brand Story | Clarity — who you are and what you stand for | Brand origin story, Mission/values video, Founder story |
| Authority Content | Worth — position as expert | Educational videos, Thought leadership, Industry insights |
| Proof Content | Return — social proof and credibility | Client testimonials, Case studies, Results stories |
| Commercial Content | Return — drive action and conversions | Launch videos, Paid ad creative, Sales page videos |
| Presence Content | Output/Network — stay top-of-mind | Short-form social, Day-in-the-life, Q&A, Behind-scenes |
You are a Growthreach Ninja. Your job is to feed the sales team with qualified, scored, and prepped leads. You don't sell. You diagnose, score, and prepare. Your output determines sales team success.
Daily target: 10–15 leads sourced. Time target: 5–10 minutes per lead.
| Step | Action | Fields to Fill | Quality Check |
|---|---|---|---|
| 1 | Find the lead (business card, list, referral) | — | Source is legitimate |
| 2 | Open Lead Import sheet | — | — |
| 3 | Fill in basic info (columns A–L) | Lead ID (L0XX), Company, Contact, Phone, Email, Industry, Website, Lead Source, Notes, Owner | All fields complete |
| 4 | Set status to "Fresh Import" | Status column | Not left blank |
| 5 | Quick verify: Call the number, visit the website | — | Phone works, website exists |
Daily target: 6–8 leads fully audited. Time target: 15–20 minutes per lead. Research first — visit website, check social, read Google reviews.
| Dimension | Question | 0–3 (Weak) | 4–6 (Decent) | 7–10 (Strong) |
|---|---|---|---|---|
| C — Clarity | Can you understand their business in 5 seconds? | Confusing, unclear what they do | Somewhat clear, needs work | Crystal clear value prop |
| R — Return | Evidence of conversions? | No conversions visible | Some leads/inquiries | Strong sales evidence |
| O — Ownership | Do they own their channels? | No owned channels (ads only) | Some owned content | Full channel ownership |
| W — Worth | What's their reputation? | Unknown, no reputation | Some authority/trust | Strong brand equity |
| N — Network | How's their reach? | No reach, invisible | Some local presence | Strong distribution |
| M — Message | Is messaging clear and consistent? | Generic, unclear messaging | Somewhat clear, needs work | Strong, clear POV |
| O — Output | Do they post consistently? | Rarely/never posts | Sporadic content | Consistent output |
| V — Visibility | Are they findable? | Not findable | Some visibility | Highly visible |
| E — Engagement | Do people interact? | Dead, no interaction | Some engagement | Active community |
| Stage | Level | Action | Deliverable | Goes To | Time |
|---|---|---|---|---|---|
| 1. Source | Level 1 | Gather raw contacts | Clean contact record | Lead Import (A–L) | 5–10 min |
| 2. Verify | Level 1 | Verify phone, email, website | Confirmed contact info | Lead Import (D–G) | 3–5 min |
| 3. Research | Level 2 | Review website, social, GMB | Initial observations | Lead Import (L) | 10–15 min |
| 4. Audit | Level 2 | Score CROWN MOVE dimensions | Preliminary scores | Lead Import (M–U) | 15–20 min |
| 5. Frame | Level 2 | Identify key gaps and opportunities | Opportunity notes | Lead Import (L) | 5–10 min |
| 6. Handoff | Level 3 | Prep for sales with context | Qualified lead package | Priority Queue | 5 min |
| 7. Follow | Level 3 | Support outreach sequences | Tracked engagement | CRM Export | Ongoing |
| Time Block | Activity |
|---|---|
| Morning (9–10am) | Source 3–5 new leads (Level 1). Add to Lead Import. |
| Mid-morning (10am–12pm) | Audit/score 2–4 leads (Level 2). Update Batch Audit if doing multiple. |
| Afternoon (1–3pm) | Continue audits. Brief sales on completed leads. |
| End of day (4–5pm) | Update Ninja Workflow performance tracker. Check Dashboard to see impact. Note tomorrow's targets. |
You're not support. You're frontline revenue enablement.
System is ready. Follow this checklist to go live.
| Cadence | Action | Owner |
|---|---|---|
| Daily | Ninjas update Lead Import | Ninja L1/L2 |
| Daily | Sales marks Priority Queue as called | Sales Lead |
| Weekly | Review Dashboard on Friday | Sales Lead |
| Weekly | CRM sync / export | IT/Admin |
| Weekly | Team review of closed deals | Full Team |
| Monthly | Update pricing in Pricing Structure if offerings change | Sales Lead |
| Monthly | Review Ninja Workflow performance | Team Lead |
| Monthly | Refine CROWN MOVE scoring based on what closes | Sales Lead |
| Quarterly | Update service packages if offerings change | Leadership |
| Quarterly | Re-train team on any new processes | Team Lead |
| Metric | What It Tells You |
|---|---|
| Leads/week sourced | Pipeline input velocity |
| Leads/week audited | Qualification throughput |
| Avg CROWN MOVE score | Lead pool quality baseline |
| Time from lead import → first call | Ninja-to-Sales handoff speed |
| High priority leads → meetings booked % | Conversion quality of your top leads |
| Medium priority → meetings booked % | Middle-tier conversion performance |
| Deals closed by recommended package | CROWN MOVE diagnostic accuracy |
| Revenue generated from CROWN MOVE leads | System ROI |
| Time from first call → close | Sales cycle length |
| Level | Title | CROWN MOVE Focus | Responsibilities |
|---|---|---|---|
| LVL 1 | Lead Sourcing | N - Network | Gather raw contacts, verify data, complete records |
| LVL 2 | Audit and Frame | C, M, W | Review websites, identify clarity gaps, CROWN MOVE scoring, gap analysis |
| LVL 3 | Prepped Outreach | V, E | Deploy strategic outreach, initial contact, follow-up support |
| Week | Theme | Platform | Key Message | Status |
|---|---|---|---|---|
| Week 1 | ||||
| Week 2 | ||||
| Week 3 | ||||
| Week 4 |
| Question | Answer |
|---|---|
| How often do we capture? | Once per month -- typically 2-4 hours on your capture day. |
| How much content do I get? | 8-15 pieces per month, mix of short and long-form (varies by package). |
| Do I need to be on camera? | For founder-led content, yes. We guide you through it and make it natural. |
| How long before I see results? | Trust builds over time. Expect meaningful momentum at 60-90 days. |
| What if I don't like something? | We include revisions. We don't consider it done until you're happy. |
| Do I own the content? | Yes -- 100% yours to use however you want. |
| What if I need to reschedule? | 48 hours notice and we'll find a new time. |
| Cancel or pause? | 30-day notice required. No long-term contracts. |